FAQKnowledge Base

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@3que.co.uk

If your return is accepted, we’ll send you the return information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@3que,co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@3que.co.uk

3Que Clothing utilizes multiple order shipping methods. In house, we ship anywhere in the world. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. To track your order at anytime, please contact us on sales@3que.co.uk

PLEASE NOTE: Delivery times EXCLUDE the weekends 3Que does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance. We try to be as accurate as possible.

3Que is not responsible for lost or stolen packages.

Orders over $100 may require a signature at the time of delivery.

International customers may be required to pay import or duty fees to their local customs. 3Que is not responsible for fees or taxes imposed by the customers local government.

Answer: We accept major credit cards, PayPal, and other forms of online payment.

Answer: We try to keep a large inventory of our items in stock, but sometimes we may sell out of a popular item. If an item you ordered is out of stock, we will notify you and offer a refund or a backorder option.